Shipping policy

Where your order ships from

National Goods holds some of what we sell in our own facility in Michigan. Some ships directly from the workshop that made it.

An order containing products from more than one source will arrive in more than one shipment, each with its own tracking. You are charged once at checkout, and there is no additional cost for a split delivery.

Shipping rates

Rates are calculated at checkout based on what is in your order, where each item ships from, and your delivery address. You will see the exact cost before you pay.

How long it takes

Two things determine when your order arrives. Processing time is how long it takes to prepare and hand off your order. Transit time is how long the carrier takes after that. Both are estimates, and both are shown separately below.

  • Items we hold in Detroit are processed in 1 to 2 business days, then ship standard in 3 to 5 business days. Faster options are available at checkout.

  • Items that ship from the maker are processed on that maker's schedule, generally within 1 to 5 business days, then ship to you directly.

  • Made-to-order items are built after you order. These take 1 to 5 weeks depending on the maker, and the product page tells you which.

  • Freight items, including furniture, take 2 to 8 weeks from order to delivery. Pieces held in stock are at the short end. Pieces built for you are at the long end.

Where an item has a lead time of its own, the product page carries it.

Freight items

Larger pieces are handled by freight carrier rather than parcel. Freight handling is quoted at checkout per piece. Delivery is to your door or building entrance, and the carrier will contact you to schedule an appointment window. Unpacking, assembly, and removal of packaging are not included.

Where we ship

We ship throughout the United States, including Alaska, Hawaii, and United States territories.

We are not shipping internationally at this time. If you are outside the United States and there is something you want, write to us at support@nationalgoods.com and we will tell you honestly whether we can get it to you.

Tracking

You will receive a confirmation email when your order is placed, and a tracking notification when each shipment leaves. If your order ships from more than one source, you will receive a separate notification for each.

Delivery estimates

All delivery dates and transit times are estimates. We cannot guarantee them, and we are not responsible for delays caused by carriers, weather, or customs processing. Once an order is handed to the carrier, title and risk of loss pass to you, as set out in our Terms of Service.

Address accuracy

Please check your shipping address before completing your order. We cannot redirect a shipment once it has left. Orders returned to sender because of an incorrect address can be reshipped at your cost.

Damaged or missing shipments

Inspect your order on arrival. If something arrives damaged, or a shipment does not arrive, contact us at support@nationalgoods.com and we will resolve it with the maker and the carrier.

Questions about shipping?

We're more than happy to answer any questions. Please email: support@nationalgoods.com